October 04, 2019

Chatbot is a new trend or hype?

Chatbots are the trend of 2019. More than 4 billion people around the world use gadgets for communication, interacting with someone through messengers. Those services, programs and applications are becoming popular where the speed of communication and ease of use correspond to the rhythm of life of a modern digital-person.

First, let’s find out what a chatbot is and what it is capable of.

A chatbot is a program created for the needs of a business, with which you can communicate with audiences to achieve specific goals or for entertainment. Chat bots operate in messengers such as Viber, Telegram, Facebook Messenger, Skype, Slack, etc. They are mainly used to interact with customers or employees, and bots are introduced not only by large companies but also by small organizations.

What functions is a chatbot capable of?

Technical support and consultation

Technical support is an area where a carefully configured chat bot is able to significantly optimize the time of real support staff without attracting human resources.

Content Search

Content search is now widely used in chatbots functionality of popular news agencies, allowing the user to receive news on a given topic.

Personal assistant

A personal assistant reduces the burden of real employees and provides answers to most standard queries. Often, communication with the bot is enough to resolve the issue.


There are many entertaining chatbots for various platforms. Some bots are used for learning in a game form.

So, who uses chatbots?

1 — banks, financial and insurance institutions

2- retail

3- IT field

4 — food delivery, transport, tourism

Our company Wamisoftware has experience in creating chatbots. We follow the trends and are ready to implement any idea. We are proud to announce that our team has developed a chat bot in Telegram for training in schools in Israel. This project has become for us another step for our professional growth and now we are a pro in the creation of chat bots! At the moment our chat using more than 300 students and our client ask us about support and additional improvements for growing his project.

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